Answers to Frequently Asked Questions
About Residential Water Service

Q. How do I start or discontinue my water service?

To start or discontinue water service, call Customer Care at 303.893.2444, Monday – Friday, 7:30 am – 5:30 pm. Be prepared to provide the service address, the billing address, a phone number, and the start or end date for the service.

Q. Where can I pay my bill in person?

A. Payments can be made in person at most metro-area King Soopers stores. Once you have made your payment, be sure to call Denver Water Customer Care [303.893.2444] and provide us with your King Soopers payment receipt number, to avoid delays in crediting your account.
Use this King Soopers location search to find a store near you, and then call the store to confirm service hours.

Q. Do you accept credit card payments?

A. Yes. You can use Visa or Mastercard with E-Bills, Web Pay or Phone Payments.

Q. What alternative methods are available to pay my bill?

A. Alternative bill payment methods include:

The Making Payments page includes a table comparing features of the different methods of paying your bill.

Q. I am moving. How do I request a final bill?

A. To request a final bill or transfer of service, all private party sellers, buyers, tenants and landlords should call Customer Care at 303.893.2444, Monday – Friday, 7:30 am – 5:30 pm. Please remain on the phone line for assistance from a Customer Care Specialist.

If your title company is processing your property sale, the title company should submit this request by e-mail only. Please allow 48 hours for a response. If the title company needs a transfer of service done sooner, they should call 303.893.2444 and speak to a Customer Care specialist.

E-mail: finals@denverwater.org