There are two Pay-by-Phone options: One is automated, and the other is processed by a Denver
Water Customer Care Specialist. Both options save time and postage and eliminate check writing. Simply call each time you want to make a payment.
Special situations—such as shut-off, or pre-lien notice, or partial payment—cannot be handled by the Automated Service. Please use the Customer Care Phone
Payment option (call 303-893-2444) in these situations.
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Automated Service:
Call 1-800-556-0292
- Step-by-step instructions (interactive voice response)
- Available 24 hours a day, seven days a week
- Payment methods include:
- Fund transfers from checking, savings or money market accounts
- ATM/Debit Card — that bears the STAR or PULSE logo; these payments
are “real-time” and cannot be future dated
- Credit Card — VISA or MasterCard only
- Commercial and industrial accounts must transfer payments from a
bank account
- Partial payments cannot be processed
Free service
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Customer Care Phone Payment Service:
Call 303-893-2444
- A Customer Care Specialist will help you with your payment
- Available during regular business hours:
Monday – Friday, 7:30 a.m. – 5:30 p.m.
- Your payment will be reflected on your account immediately
- For payment on delinquent account, lien notice, or other special
situations
- Pay by check, Visa, MasterCard or ATM/Debit card
- Convenience fee: $1.75 per transaction
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